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Support

Equipment Support (800) 394-4426

Monday through Friday: 8am - 7pm ET
Saturday: 10am - 6pm ET
Holidays (Except Christmas and New Year's Day): 10am - 6pm ET

Pulse Software Support (888) 235-4727

Hirsch is geared to keeping your machine, and your business at the top of their game.

• 7 Days / Week, Friendly Toll-Free Phone Support
• 10 State-of-the-Art Training Centers
• 16 Convenient Locations Coast-to-Coast
• 50 Factory-Certified Staff Technicians
• 80 Apparel Decorating Experts
• 300 Educational Events Annually

Hirsch provides the world's most reliable equipment... precision instruments that are also workhorses built to withstand continued use shift after shift... year after year. And, should you need servicing in any way, you'll find that Hirsch is the only company in the apparel decorating industry with local presence and national resources. Don't trust your investment to independent techs. Our coast-to-coast service network of Factory Certified Staff Technicians is as robust as our machines.

It's why our customers feel that the support they get from Hirsch is the best in the industry, just like their machines.

“ I wanted to drop you a note to tell you about what a great job your technician James did. He was prompt, thorough, and extremely efficient. He contacted me a couple of days prior to his visit to confirm our appointment and arrived at the time he said he would, which is important in a production line. He was quick to diagnose the exact problem and got right to work. He communicated and worked with my employees patiently and meticulously on each and every problem we were experiencing. He even took some extra time to fix a couple of other minor issues. We look forward to working with him in the future. Thanks again!!! ”

Freya N. Bates
Emerson Glenn Garment, Inc.
Rockville, MD

Contact Support

Phone: 1-800-394-4426
Email: customercare@hirschinternational.com

Product Training

When you purchase apparel decorating equipment, you will receive product training at no charge. In the case of startup embroidery equipment that is delivered to you, ready-to-run, out-of-the box, Training is provided online and/or at one of the Hirsch Training Centers (at no charge) with a qualified Instructor. The length of training is dependent upon what was purchased.

In the case of production equipment that requires installation, the Technician that assembles, tests and certifies your machinery (onsite) will also provide you with training on your equipment.

In addition to your "live" training, supplemental materials such as manuals and videos will be provided to you so that you have quick and easy reference to the operational information that was given to you during training.

Drop Box

Send Files to Hirsch quickly and easily!