Call Toll Free (800) 394-4426

Support Hotlines

Support 
 

Technical (Equipment) Support

"E-Support"

If you are looking for Hirsch Technical Support regarding parts, service or help regarding your equipment purchased from Hirsch, please email us at care@hic.us for a response guaranteed within (2) hours or less during normal operation hours.

Embroidery Machine Phone Support:  (800) 394-4426

Monday through Friday: 8am - 7pm ET
Saturday: 10am - 6pm ET
Holidays (Except Christmas and New Year's Day): 10am - 6pm ET

Did you know?
Hirsch offers an annual phone support contract for our customers which entitles you to free priority phone support for one year on all equipment purchased from Hirsch plus 10% off any service call all for only $495.00!

Embroidery Software Support

Ticket System

All software support is handled through our innovative ticket system.  This ensures that every request is tracked, updated and assigned to the proper support representative.   All software support requests must go through our ticket system.  Please do not call your sales rep, trainer or customer service representative.  The ticket system will provide you with the fastest possible response time.  Click Here to submit a ticket.

Monday through Friday: 9am - 8pm ET
Saturday and Sunday: 10am - 6pm ET
Holidays (Except Christmas): 10am - 6pm ET


10 Convenient Sales and Support Locations Coast to Coast

Hirsch is geared to keeping your machine, and your business at the top of their game.

  • 6 Days / Week, Friendly Toll-Free Phone Support
  • State-of-the-Art Training Centers
  • Cutting edge Studio Solution Center
  • 10 Convenient Locations Coast-to-Coast
  • 50 Factory-Certified Staff Technicians
  • 80 Apparel Decorating Experts
  • Numerous Educational Events Annually

Hirsch provides the world's most reliable equipment... precision instruments that are also workhorses built to withstand continued use shift after shift... year after year. And, should you need servicing in any way, you'll find that Hirsch is the only company in the apparel decorating industry with local presence and national resources. Don't trust your investment to independent techs. Our coast-to-coast service network of Factory Certified Staff Technicians is as robust as our machines.

It's why our customers feel that the support they get from Hirsch is the best in the industry, just like their machines.

I wanted to drop you a note to tell you about what a great job your technician James did. He was prompt, thorough, and extremely efficient. He contacted me a couple of days prior to his visit to confirm our appointment and arrived at the time he said he would, which is important in a production line. He was quick to diagnose the exact problem and got right to work. He communicated and worked with my employees patiently and meticulously on each and every problem we were experiencing. He even took some extra time to fix a couple of other minor issues. We look forward to working with him in the future. Thanks again!!!

Freya N. Bates
Emerson Glenn Garment, Inc.
Rockville, MD